Terms & Conditions

Please note that It is essential to read these terms of use before using the Truelist platform. Your usage of the platform signifies your understanding and acceptance of these terms. If you fail to comply with these terms, in that case, Truelist reserves the right to restrict or terminate your access to the platform, remove any non-compliant information, or both, as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules of 2021. Your use of the Truelist platform and its services indicates your agreement to be bound by these terms of use. If you do not agree with these terms, you are not allowed to use the platform or its services.


Greetings from truelist.in, a site operated by DeepNucleus OPC Pvt Ltd. These are the terms and conditions, referred to as the Acceptable Use Policy (AUP), that govern your use of the site. By accessing Truelist via the website or any other electronic device, you recognize, accept, and agree to the AUP. This policy is in place to ensure that Truelist works for everyone. The AUP goes into effect as soon as you log in to Truelist. By agreeing to this AUP, you also agree to abide by the Privacy Policy and the Listing Policy.

1. Using Truelist

By accessing Truelist through its website or any other electronic device, you acknowledge, accept, and agree to the terms of its Acceptable Use Policy (AUP), which are designed to ensure the platform works for everyone. The AUP is effective from the time you log in to Truelist. By accepting the AUP, you also agree to be bound by the Privacy Policy and Listing Policy.
You understand that Truelist is an internet-based platform for advertising and distributing information about goods and/or services. Truelist does not endorse, market, or promote any of the listings, postings, or information, nor does it handle the distribution of any goods and/or services listed or posted on its site. You are solely responsible for the use of any content on the platform, and Truelist will not be liable in any way for the content or for any loss or damage incurred as a result of browsing, using, or reading any content listed, emailed, or otherwise made available through the service. Truelist reserves the right to refuse, delete, or move any content that is available through the service if it violates these terms or for any other reason.
The platform may contain links to third-party websites, which are completely unrelated to Truelist. If you link to these websites, you may be subject to their terms and conditions and other policies, and Truelist does not guarantee the accuracy or authenticity of the information contained in these websites. Linking to these websites is at your own risk.
As part of the service, Truelist may offer the facility of automatically capturing the description of your ad based on the images uploaded. Truelist makes no warranty on the veracity or accuracy of the generated description, which you may edit at any time while your ad is live. You grant Truelist and each user of the platform the right to access and contact you regarding your content. The license granted by you terminates once you or Truelist remove or delete such content from the platform.
When using Truelist classifieds, you will post in the appropriate category and agree to be strictly governed by this AUP, including the Listing Policy. When interacting with other users on the site, you are encouraged to exercise reasonable diligence and common sense before committing to or completing a sale, purchase, or exchange of information.
By using the site, you also agree to post in the appropriate category and not violate the prohibited and restricted items policy as stated in the Listing Policy, which is incorporated in this AUP by reference.

2. Conduct

Your "Information" refers to any information you provide to us or other users of the Site while registering, posting, listing, or replying on classifieds, through feedback areas, discussion forums, or while using any other feature of the Services. You confirm that you are the rightful owner with all rights, title, and interest in this information and accept full responsibility and accountability for it. We serve as a platform for your online distribution and publication of the Information.

You agree that your listings, posts, and Information:

The following actions are prohibited on TRUELIST's platform:

As a registered user or someone accessing the Site through other means, you are responsible for maintaining the confidentiality of your account information and are accountable for all activities under your User ID and password. As a seller, you agree to provide the following information in your listing, posting, or Information:

As a seller, you represent and warrant to TrueList that all information about the goods or services is accurate and that the advertisement or post aligns with the actual characteristics, access, and usage conditions of the goods or services.

3. Eligibility

Access to truelist.in is limited to individuals who are citizens of India, 13 years of age or older, capable of entering into a legally binding contract, and not prohibited by any law from doing so. If you access Truelist as a representative of a legal entity rather than as an individual, you affirm that you have the authority to do so and accept responsibility for all listings, postings, and information submitted on behalf of the entity.

4. Abuse of Truelist's Services

You agree to inform us if you encounter any listings or posts that are offensive or violate our listing policy or infringe any intellectual property rights. To do so, simply click on the link hello@truelist.in. This will allow us to maintain a safe and efficient site. We reserve the right to remove any postings, listings, or information and limit or terminate our services, as well as take all necessary technical and legal measures to prevent the misuse of the site, in accordance with this AUP and the listing policy. If you experience any problems with our site or services, please report the issue by clicking on the link hello@truelist.in

5. Violation of the users

You agree that if your listing, posting, or information violates any provisions of this AUP or the listing policy, we reserve the right to disable the violating content, terminate or suspend your membership on the Site, and refuse to provide you or anyone acting on your behalf access to the Site. We will provide you with a notification explaining the action taken and give you a reasonable and sufficient chance to dispute the action and request reinstatement of the removed content.
In the event of receiving a court order or being notified by the government or its agency, we will not host, store, or publish any illegal information prohibited under current laws related to the sovereignty and integrity of India, security of the state, friendly relations with foreign states, public order, decency, morality, contempt of court, defamation, incitement to offenses, or information prohibited under any current laws. If such information is hosted by us, we will remove or disable access to it within 36 hours of receipt of the court order or notification from the government or its agency.
We will also provide any information in our control to the appropriate government agency within 72 hours for verification of identity or the prevention, detection, investigation, or prosecution of offenses under any current laws or for cyber security incidents.
For complaints about our Services or the use of our Services by others, please contact us at hello@truelist.in. Your complaint will be acknowledged within 2 days by email, and we will take necessary action if needed. In the case of a complaint about content that prima facie exposes an individual's private area, shows them in full or partial nudity, depicts them in sexual acts or conduct, or is like impersonation in an electronic form, including artificially morphed images of such individual, we will take all reasonable and practical measures to remove or disable access to such content within a day of receipt of the complaint.
For complaints under the Consumer Protection (E-Commerce Rules), 2020, your complaint will be acknowledged within 48 hours by email, providing you with a ticket number to track the status of your complaint. We will address the complaint within one month from the date of receipt.

6. Refunds/Cancellation

If you choose to cancel any Paid Services before their active period ends, we won't provide a refund for the unused time. If you can't use the Paid Services on the website due to technical issues, after receiving payment confirmation, we'll credit your account with the equivalent number of paid features against the ad units you were unable to post. For instance, if you bought a package of 3 Paid Ad units and only used 2 units, but couldn't post the remaining 1 ad unit due to technical issues during the package's validity, we'll credit only 1 unit of Paid Ad to your account.
This refund policy doesn't apply if any content in your advertisement violates the terms, if there are any abuse reports regarding your advertisement, or if your advertisement is deleted or not reposted on the website due to any editing done by you after it was posted.

7. Liability

You acknowledge that TRUELIST and its officers, employees, or agents cannot be held responsible or accountable for any listing, posting, or information by you or other users. TRUELIST and its representatives are not liable for any misuse, illegal activity, or third-party content generated by users and do not have any involvement in the creation, publication, or distribution of these postings, listings, or information, except as outlined in the terms.
TRUELIST does not guarantee the accuracy or legitimacy of user-generated content and is not responsible for any loss of money, goodwill, or reputation, or any indirect damages resulting from the use of the site or from transactions with other users. TRUELIST cannot guarantee continuous or secure access to its services and, to the extent legally allowed, excludes all implied warranties of merchantability, fitness, or quality of the site and its services.

8. Indemnity

You agree to defend and protect TRUELIST, its officers, subsidiary companies, partners, future owners, executives, agents, service providers, suppliers, and employees, against any and all claims, losses, liabilities, costs, debts, and expenses, including but not limited to attorney fees, arising from:

9. No Spamming

You acknowledge and agree that sending unsolicited commercial emails or any other unwanted communications to TRUELIST's email addresses or through TRUELIST's computer systems is strictly prohibited by these Terms. TRUELIST may periodically monitor email usage through human monitoring or automated software to identify emails containing keywords associated with spam or scams sent between users on the TRUELIST email system. Communication between users through the features available on the Service and the Platform must comply with these Terms. Any unauthorized use of TRUELIST's computer systems breaches these Terms and relevant laws, and the sender and their agents may face civil and criminal penalties.

This defense and indemnification obligation will continue to be in effect even after the termination, modification, or expiration of these Terms, or your use of the Service and Platform.

10. Dealing with Organizations and Individuals

You acknowledge and accept that TRUELIST will not be responsible for any of your interactions with organizations or individuals through the Platform or Service. This includes, but is not limited to, payment and delivery of goods and services and any terms, conditions, warranties, or representations related to these interactions. These transactions are solely between you and the organizations or individuals involved. You understand and agree that TRUELIST will not be held accountable for any losses or damages resulting from these interactions. If there is a dispute between Platform users or between users and third parties, TRUELIST is not obligated to become involved. In such cases, you release TRUELIST, its officers, employees, agents, and successors from any claims, demands, and damages, known or unknown, related to the dispute and the Service.

11. Ability to accept terms of service

This Platform is intended for users, who meet the contract eligibility criteria as per applicable laws. If accessing this Platform on behalf of another person or entity, you must have the legal authority to represent them. Children under 13 years of age may only use the Platform and Service with the consent of their legal guardian, or for everyday transactions. You affirm that you are at least 13 years old, an emancipated minor, or have received permission from a parent or guardian and are fully capable and authorized to follow and comply with the terms and conditions specified in these Terms. However, if you are under 13 years old, please do not use this Platform. We request you not share any personal information such as email addresses, names, or contact details with us. If you need to communicate with us, please do so through your parent or legal guardian.

12. General Information

The Terms and any other policies posted on the Platform are the final and complete agreement between you and TRUELIST, governing your use of the Service and the Platform and replacing any prior agreements, proposals, negotiations, or discussions, whether written or verbal. The laws of India will govern the relationship between you and TRUELIST and these Terms will be binding on each party's successors and assigns.

13. Violation of terms and Liquidated Damages

Kindly inform us of any violations of these Terms that you come across by sending an email to hello@truelist.in. TRUELIST's inaction in response to a violation committed by you or others does not constitute a waiver of our right to act against subsequent or similar violations. You acknowledge and agree that as damages are often hard to quantify if actual damages cannot be calculated, you will be responsible for paying TRUELIST an amount as determined by TRUELIST as liquidated damages (not a penalty), as it cannot be reasonably calculated.

14. Listing Policies

We prohibit the posting or listing of any classified information or items in the following categories:

15. Consequences of Policy Violation

Users who breach the prohibited or restricted items policy may face the following consequences:

16. Use of Website

By accessing and using TRUELIST's website or Mobile Applicaton, you agree to be bound by the following terms and conditions:

17. Intellectual Property :

All content and materials available on TRUELIST's website or Mobile Applicaton, including but not limited to text, graphics, logos, images, and software, are protected by copyright and trademark laws. You may not use any of the materials for commercial purposes without obtaining a written permission from TRUELIST.

18. Disclaimer of Warranties

TRUELIST makes no warranties or representations about the accuracy or completeness of the website's content or the content of any websites linked to this site and assumes no liability or responsibility for any errors, mistakes, or inaccuracies in the content.

19. Limitation of Liability

In no event shall TRUELIST be liable for any damages of any kind arising from the use of the website or services, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

20. Changes to Terms and Conditions

TRUELIST reserves the right to modify these terms and conditions at any time. Your continued use of the website and services will be deemed as acceptance of the revised terms and conditions.

21. Governing Law

These terms and conditions shall be governed and construed in accordance with the laws of the jurisdiction in which TRUELIST is based.